Yes, our transport services are funded through NDIS plans under the Transport or Capacity Building supports. If you're unsure whether your plan covers transport, your support coordinator or the NDIS can help clarify.
You can book by contacting us via phone or email. We'll discuss your needs, confirm your NDIS details, and schedule your trips. For regular bookings like school or work runs, we'll set up a recurring schedule.
We recommend at least 48 hours notice for new bookings. For regular scheduled trips, we'll lock in your routine in advance. We do our best to accommodate short-notice requests where possible.
Yes. All of our wheelchair accessible vehicles are fitted with hydraulic lifts and restraint systems suitable for manual and powered wheelchairs and mobility scooters. Please let us know your mobility aid type when booking so we can assign the right vehicle.
Absolutely. A support person or carer is welcome to travel with you at no additional charge. Please let us know when booking so we can ensure there is enough space.
Transport supports are typically funded under the Transport support category (01) or Capacity Building — Improved Daily Living (07), depending on your plan and goals. Your support coordinator can advise on the best approach for your situation.
Yes, Haniya Support Services is a registered NDIS provider. We can work with both plan-managed and agency-managed participants.
Yes. Self-managed participants can use our services and we will provide all necessary invoices and documentation for your records.
Yes. All of our drivers hold current NDIS Worker Screening clearances and have completed relevant training in disability support and safe transport practices.
We will contact you as soon as we are aware of any delay. We take punctuality seriously and will always communicate proactively if your scheduled pickup time changes.
Still have questions? We're happy to help.
Contact us